Management Information Systems (MIS) Support Services

Our MIS Support Service provides a complete end to end service, in terms of managing schools staff and pupil information.  We understand the importance of confidentiality and adhere to the security laws and GDPR regulations. All our staff have a clean CRB check before having access to schools data.

Management Information Systems (MIS) Support Service offers the following:

  • Service desk support
  • Remote support
  • Workshops for statutory functions
  • Group training workshops
  • Onsite support and training
  • Data quality services for statutory returns
  • Assessment setup, analysis and training
  • Consultancy

 

Levels of support

  • Workshop Bundles
  • Service Desk only support
  • Bronze/Silver/Gold support
  • Consultancy onsite days
  • Bespoke support available on request

MIS Support

  • Workshop Bundles
  • Service Desk only support
  • Bronze/Silver/Gold support
  • Consultancy onsite days
  • Bespoke support available on request

Gold Support

  • RM Integris Helpdesk Support 
    Access to Telephone/Email Support 8.30am – 5pm
  • Unlimited access to RM Integris Training workshops
  • Assessment templates setup and support plus data analysis tables. 
  • Onsite support when required.

    Silver Support

    • RM Integris Helpdesk Support 
      Access to Telephone/Email Support 8.30am – 5pm
    • Unlimited access to RM Integris Training workshops
    • 4 half day onsite school visits  for support/training/inset

    Bronze Support

    • RM Integris Helpdesk Support 
      Access to Telephone/Email Support 8.30am – 5pm
    • Unlimited access to RM Integris Training workshops

    Additional Services

    Additional ServicesSLA COSTNON SLA COST
    Consultancy/Onsite Day
    Ad-hoc training, Interis Setup, statutory functions support etc
    Training Workshop Session for Non SLA schools
    (per delegate, per session)
    5 x Training Workshop Sessions Bundle

    Ruth Cowderoy

    Director, MIS Consultant

    I started working in private sector IT support in 1995 and moved into Educational IT support in 2002.   With over 10 years’ experience working with Secondary schools and their SIMS database including; general SIMS support, reporting, timetabling and assessment.  I am also an accredited RM Integris Support Provider and trainer.  I have supported schools in Tower Hamlets for over 6 years and built a successful service providing support and training for all Schools as well as providing bespoke assessment tracking service within RM Integris.